Fixing Incorrect Addresses on Invoices in DeliveryTrax

KB Article #7135

Sometimes an address listed for a location is incorrect. This can be as simple as an incorrect street number or an address that Google Maps cannot validate (e.g. misspelling the street name). 

Note: Addresses that Google Maps cannot validate are highlighted in red. 

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Click an option below to get started:

• To fix the address from the Unassigned Invoices queue: 

  1. From the Route Builder, make sure the All Routes option is selected from the left.
     
  2. Click the Unassigned Invoices tab.
     
  3. Click the edit icon next to the address that needs corrected.
     
  4. Enter the correct address into the provided field. This field utilizes predictive typing.
     

  5. If the address should update within the account, check the Change the account address box.
     

  6. To confirm the location is correct: 
     1. Click Verify.
        
     2. A map of the location displays. Review where the pin is located.
        
     3. To adjust the pin (e.g. to indicate deliveries should be made at the back right corner of the building), drag and drop the pin to the desired location.
        
  7. When ready, click Save.
     

• To fix the address from the Overview tab of a route: 

  1. From the Route Builder, choose the route from the list.
     
  2. Hover over the invoice to pull up the menu options and click the pin icon ().
     
  3. Type the correct address into the provided field. This field utilizes predictive typing.
     
  4. If the address should update within the account, check the Change the account address box.
     
  5. To confirm the location is correct: 
     1. Click Verify.
        
     2. A map of the location displays. Review where the pin is located.
        
     3. To adjust the pin (e.g. to indicate deliveries should be made at the back right corner of the building), drag and drop the pin to the desired location.
        
  6. When ready, click Save.
     

• To fix the address from the Invoice Details tab of a route:

  1. From the Route Builder, choose the route from the list.
     
  2. Click the Invoice Details tab.
     
  3. Click Edit Address to the right of the impacted invoice.
     
  4. Type the correct address into the provided field. This field utilizes predictive typing.
     
  5. If the address should update within the account, check the Change the account address box.
     
  6. To confirm the location is correct: 
     1. Click Verify.
        
     2. A map of the location displays. Review where the pin is located.
        
     3. To adjust the pin (e.g. to indicate deliveries should be made at the back right corner of the building), drag and drop the pin to the desired location.
        
  7. When ready, click Save.