KB Article #7218
Dispatchers and Parts Managers can chat with drivers while on their routes.
Notes:
- Unread messages are indicated with a number in a red circle next to Chat in the left side panel.
- Chat is disabled when the driver's TraxDrive Data Usage settings are set to WiFi-Only.
To chat within DeliveryTrax:
- Click Chat from the left side panel.
- Choose appropriately from the Contacts list on the left.
- Type your message and click the send icon (or press ENTER on the keyboard).
The user receives a message notification on their device.