Setting App Permissions in TraxDrive

KB Article #7170

To use TraxDrive to the fullest, the app needs permissions enabled for Location and Camera. 

Note: Your location can be set to All all the time or Allow only while using the app. If only allowing while using the app, TraxDrive will only view your location when the app is open on your device. If your app closes for any reason during your route, your location will not appear in the Route Tracker. This can impact the accuracy of your delivery ETAs. In addition, a Tracking Locked icon () appears next to your name in the Route Tracker. 

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• Setting Location Permissions

  • To enable location for the first time: 
    1. The app asks permission to use your location upon logging in for the first time. Tap Allow While Using App.
       
  • To adjust permissions at a later date: 
    1. Tap the gear icon () to open your device Settings.
    2. Scroll through the list of apps to find TraxDrive. Tap to open it.
       
    3. Tap Location.
       
    4. Choose an option (Ask Next Time Or When I Share, While Using the App, or Always).
       
    5. Tap the back arrow to return to the TraxDrive settings. 
       
    6. When finished, close the Settings app. 

  Setting Camera Permissions

  • To enable the camera for the first time:

    1. The first time you tap to scan a QR code or label or take a photo of a delivery, the app will ask for permission to access the camera. Tap OK to allow it.
       

  • To adjust permissions at a later date:

    1. Tap the gear icon () to open your device Settings.
    2. Scroll through the list of apps to find TraxDrive. Tap to open it.
       
    3. Next to Camera, tap the toggle off () to disable the camera.
    4. Tap the toggle on () to enable the camera.

• Setting Location Permissions

  • To enable location for the first time:

    1. When logging in for the first time, the app will ask to enable your location. Tap Turn On.
       
    2. A list of options appears. Tap While using the app.
       
    3. Your app settings display, defaulting to Allow only while using the app. 
    4. To update to show your location at all times (recommended):
       
       1. Tap Allow all the time.
          
       2. When finished, tap the back arrow to return to TraxDrive.

  • To adjust permissions at a later date:

    1. Tap the gear icon () to open your device Settings.
    2. Scroll until you find the Apps option. Tap to open it.
       
    3. Scroll through the alphabetical list of apps to find TraxDrive. Tap to open it.
       
    4. Tap Permissions to access your permissions. 
       
    5. Tap the Location permission. 
    6. Tap an option (Allow all the time, Allow only while using the app, or Ask every time). 
       
    7. When finished, tap the back arrow to return to the list of permissions.
       
    8. When finished, close the Settings app. 

  Setting Camera Permissions

  • To enable the camera for the first time:

    1. The first time you tap to scan a QR code or label or take a photo of a delivery, the app will ask for permission to take pictures and record videos. Tap While using the app. 
       

  • To adjust permissions at a later date:

    1. Tap the gear icon () to open your device Settings.
    2. Scroll until you find the Apps option. Tap to open it. 
       
    3. Scroll through the alphabetical list of apps to find TraxDrive. Tap to open it.
       
    4. Tap Permissions to access your permissions. 
       
    5. Tap the Camera permission. 
    6. Tap an option (Allow only while using the app or Ask every time). 
       
    7. When finished, tap the back arrow to return to the list of permissions.
       
    8. When finished, close the Settings app.