Using Route Tracker in DeliveryTrax

KB Article #7144

Once a route is shipped, it can be tracked in the Route Tracker. 

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To learn more about Route Tracker, watch this video:

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To track a route using the Route Tracker:

1. Click Route Tracker from the left side panel.
   
2. Choose the driver/route from the list of active routes.
   
3. From here, click an option below for more details.
• • View the route's progress using the progress bar.
    
  • Change the order of stops by dragging a stop to the desired position in the stop sequence.
    
  • See various details about the driver using the displayed icons.
    
    Icons that may appear include: 
    • Off Duty (): Driver is currently off duty. 
    • Lost Signal (): Route Tracker lost the signal of the driver.
    • Stationary (): Driver was stationary longer than allowed. 
    • Speeding (): Driver exceeded the speed limit indicated in Settings.
    • Tracking Locked (): Driver's device is set to only track their location while they are using the app. (This setting may impact tracking accuracy and ETAs, as they only update when the driver opens the app.) 
  • Print the manifest.
    
  • See what time the route started and its current status.
    
  • View each stop's name, address, attached invoices, time of arrival, and status.
    
  • Click Mark Delivered to manually mark a stop as complete.
    
    1. Enter the Delivered Time in the provided field and click Save.
       
    2. The status updates to Delivered Manually.
       
  • Click Unship Route if the route should be recalled back to the Route Builder.
    
    • A confirmation message appears. Click OK to continue.
      
  • Click Finish Route to manually mark the route as finished.
    
    • A confirmation message appears. Click OK to continue.
      
  • Click Chat to send the driver a message.
    
    1. The chat window appears. Type your message and click Send.
       
    2. To view a chat conversation, click Go To Chat. This redirects you to the Chat section of DeliveryTrax.
       
• • Visually see where the driver is on the route. Completed stops are gray. Pending stops remain in the route's color.
    
  • Click Traffic to view the current traffic patterns.
    
  • Click a pin to view details about that stop.
    
  • Click the gear icon to the right of the location to remove or reroute a stop.
    
  • Click the gear icon to the right of an invoice to remove or reroute the invoice.